By placing an order with The Cleopatra, you are offering to purchase a product and are subjected to the following terms and conditions:
1. An acknowledgment email confirming receipt of your order will have the subject [PROCESSING]. This does not constitute that a contract has been formed.
2. A contract is formed only when another email is sent, confirming that we have received your payment and will be mailing the items out on the stipulated date. This email will be entitled [ORDER CONFIRMED] .
3. A third and final email will be sent on the day that the items are mailed out. This will have the header [SENT]. Please allow 2-3 Days for mailing items.
Colors:
1. We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, as the actual color you see depends on the resolution of your monitor, we cannot guarantee that your monitor's display of any color will be as accurate as what we present.
Pricing:
1. Whilst we try and ensure that all details, descriptions and prices on this website are accurate, errors may sometimes occur.
2. If we discover an error in the price of any goods which you have ordered, we will inform you of this and give you the option of reconfirming your order at the correct price or canceling it.
3. In the event that the above happens, and we are unable to contact you within 1 week, we will treat the order as canceled. Hence, please ensure that all contact information provided is up-to-date and accurate.
4. All prices displayed are nett, and in SGD. Delivery costs will be charged in-addition unless otherwise stated.
Payment
1. Upon receiving your order, we will reply with the [PROCESSING] email within 24hours. All payment is then to be made within 3 working days.
2. Do inform us once payment has been made. Please also include your transaction reference number when notifying us of payment.
3. In the event that payment is not received within 3 working days, we will treat the order as canceled.
Disclaimer
1. All goods sold are nonrefundable.
2. We will not be held responsible for any wrong shipment of items /or loss/defects of items that result from international shipping or local mail. To prevent misunderstandings and the above from happening, registered post is strongly recommend for local mail. Do inform us of your postage preference in your order email.
3. We reserve the right to update or amend these Terms and Conditions at any time without prior notification.
We reserve the right to change conditions of sale or withdraw information at anytime without prior notification.
Delivery
Normal Postage
Clothing: $1.50 per item
Bags: $2.50 per bag
Registered Postage: Additional fee $2.25
(Most recommended, as we will not take responsibility on any loss/damages of items.)